At Caballo Oud, we strive to ensure our customers\u2019 satisfaction and confidence in our products. We are committed to offering a smooth and exceptional shopping experience.
Therefore, we provide a clear return and exchange policy based on the following terms:<\/p>\n
You may exchange a product within\u00a07 days<\/strong>\u00a0from the date of receipt in the following cases: The product must be in its\u00a0original condition<\/strong>, unused, with all packaging and labels intact.<\/p>\n Return requests are accepted within\u00a07 days<\/strong>\u00a0of receiving the order in the following cases: After receiving the product and verifying its condition: \u2022 A product may be returned within 7 days under the Golden Warranty, provided it is in perfect condition. Delivery fees apply to the customer. At Caballo OudPerfumes, we ensure that your shopping experience is safe, simple, and reliable\u2014from placing the order to receiving it. \u2022 We provide secure and trusted payment methods, including: \u2022 All online payments are processed through secure payment gateways that protect customer data. \u2022 Customers may cancel their order before it is shipped by contacting customer service within\u00a024 hours<\/strong>\u00a0of placing the order. At Caballo Oud, we strive to ensure our customers\u2019 satisfaction and confidence in our products. We are committed to offering a smooth and exceptional shopping experience.Therefore, we provide a clear return and […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2587","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caballooud.ae\/en\/wp-json\/wp\/v2\/pages\/2587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caballooud.ae\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caballooud.ae\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caballooud.ae\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caballooud.ae\/en\/wp-json\/wp\/v2\/comments?post=2587"}],"version-history":[{"count":1,"href":"https:\/\/caballooud.ae\/en\/wp-json\/wp\/v2\/pages\/2587\/revisions"}],"predecessor-version":[{"id":2588,"href":"https:\/\/caballooud.ae\/en\/wp-json\/wp\/v2\/pages\/2587\/revisions\/2588"}],"wp:attachment":[{"href":"https:\/\/caballooud.ae\/en\/wp-json\/wp\/v2\/media?parent=2587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 If the product is damaged or broken during shipping.
\u2022 If a product different from the original order was received.<\/p>\n
\n2. Returns<\/strong><\/h3>\n
\n\u2022 The product arrives in a condition that does not match the description or is damaged during shipping.
\u2022 If the requested product cannot be provided after payment.<\/p>\n
\n\u2022 The refund will be issued to the\u00a0same payment method<\/strong>\u00a0used for the purchase within\u00a07\u201310 business days<\/strong>.
\u2022 The product may be returned within 7 days under the \u201cGolden Warranty,\u201d provided it is in perfect condition. Delivery fees will be borne by the customer.<\/p>\n
\nImportant Notes<\/strong><\/h3>\n
\u2022 Discounts and promotional items follow the\u00a0same return\/exchange policy<\/strong>.
\u2022 If the reason for return is not related to an error from Caballo Oud, the customer is responsible for the shipping cost.<\/p>\n
\nPayment & Cancellation Policy<\/strong><\/h2>\n
The following payment and cancellation policy applies to all orders placed through our website.<\/p>\n1. Payment<\/strong><\/h3>\n
Credit and debit cards (Visa \u2013 MasterCard), Cash on Delivery (COD), and installment payments through\u00a0Tabby<\/strong>\u00a0(4 interest-free payments).<\/p>\n
\u2022 Orders are confirmed only after successful online payment or confirmation of the Cash on Delivery option.
\u2022 Prices displayed on the website include\u00a0VAT<\/strong>\u00a0unless otherwise stated.<\/p>\n
\n2. Cancellation<\/strong><\/h3>\n
\u2022 Once the order has been shipped, cancellation is no longer possible. However, the customer may request a return in accordance with the Return & Exchange Policy.
\u2022 If payment was made online and the cancellation is approved, the refund will be issued within\u00a07\u201310 business days<\/strong>\u00a0via the same payment method used.
\u2022 Caballo Oud reserves the right to cancel any order in cases such as delivery issues or product unavailability, with a full refund to the customer.<\/p>","protected":false},"excerpt":{"rendered":"